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At FURAH, every order is prepared with care. We want your experience with us to be seamless from the moment your order is placed to the moment it arrives.

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Shipping

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We currently deliver to Ireland and selected European destinations.

Available shipping methods, delivery charges and estimated delivery times will be displayed at checkout based on your delivery address.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

Order Processing

Orders are prepared and dispatched as promptly as possible.

Please note that processing and delivery times may be extended during weekends, public holidays, promotional periods or exceptionally busy periods.

Delivery estimates are provided as guidance and may occasionally be affected by circumstances outside our control, including carrier delays, weather conditions or customs procedures.

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International Orders

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For orders delivered outside the applicable customs territory, local customs duties, import taxes or other charges may apply.

Where these charges are not collected at checkout, they are the responsibility of the recipient.

We recommend checking the applicable import requirements in your country before placing an order.

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Returns

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We hope you love your FURAH order. However, if you change your mind about an eligible product purchased online, you may notify us of your decision to cancel within 14 days of receiving your order.

After notifying us, eligible products must be returned within a further 14 days.

This does not affect your statutory consumer rights.

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Return Conditions

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To qualify for a change-of-mind return, products should be:

• Unused and in their original condition

• Returned with their original packaging where reasonably possible

• Complete with any accessories, tags or components supplied with them

• Securely packaged for return

Please take reasonable care of products while they are in your possession.

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Hygiene & Personal Care Products

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For health and hygiene reasons, certain sealed pet grooming, hygiene and personal-care products may not be eligible for a change-of-mind return once their protective seal or packaging has been opened, where the product is no longer suitable for return for hygiene reasons.

This may include certain grooming products, wipes, dental-care products and other hygiene-related items.

This restriction does not affect your rights where a product is faulty, damaged or not as described.

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How to Request a Return

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Before returning an item, please contact us at:

info@furah.eu

Please include:

• Your name

• Order number

• Product you wish to return

• Reason for the return

We will provide you with the appropriate return instructions.

Please do not send a return without first contacting us.

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Return Shipping

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Unless the product is faulty, damaged, incorrect or otherwise covered by your statutory rights, the cost of returning an unwanted item is the responsibility of the customer.

We recommend using a tracked return service, as FURAH cannot be responsible for return parcels that are lost before reaching us.

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Refunds

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Once your return has been received and checked, we will process any refund due to your original payment method.

Where the statutory right of cancellation applies, refunds are handled in accordance with applicable consumer law. We may withhold reimbursement until the goods have been returned or you provide evidence that they have been sent back, where legally permitted.

Depending on your bank or payment provider, additional time may be required before the refunded amount appears in your account.

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Damaged, Faulty or Incorrect Orders

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If your order arrives damaged, faulty or you receive an incorrect product, please contact us as soon as possible at info@furah.eu.

Please include your order number and, where appropriate, photographs showing the issue so that we can assist you efficiently.

Products purchased from a business must meet applicable standards, including being as described and of satisfactory quality. Your statutory rights regarding faulty or non-conforming goods are not affected by this policy.

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Personalised & Custom Products

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Products that are personalised, customised or made specifically to your requirements may not be eligible for change-of-mind cancellation or return, except where required by law.

This includes certain bespoke, custom-branded, private-label and white-label products.

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Wholesale, Private Label & B2B Orders

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Wholesale, distributor, private-label and white-label orders may be subject to separate commercial terms agreed before the order is confirmed.

Unless otherwise agreed in writing, customised or made-to-order B2B products cannot normally be returned simply because the buyer changes their mind.

Any issue relating to shortages, transit damage, manufacturing defects or incorrect goods should be reported to FURAH promptly after delivery.

Specific terms relating to minimum order quantities, production, payment, shipping, claims and returns may be included in the relevant quotation, invoice or supply agreement.

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Exchanges

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If you would like a different size, colour or product, please contact us at info@furah.eu.

Where a direct exchange is not available, we may ask you to return the eligible item and place a new order.

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Contact Us

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If you have any questions regarding shipping, delivery, returns or your order, please contact:

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FURAH
Email: info@furah.eu
Website: www.furah.eu